Refund policy

Return & Refund Policy

At NOLANA, we stand behind the quality of our products. If your order arrives damaged, defective, incorrect, or is lost during shipping, we’re here to help.

Eligible for a Refund or Replacement

You may qualify for a refund or free replacement if:

  • Your item arrives damaged or defective.
  • You receive the wrong product.
  • Your order is lost in transit.
  • Your item is significantly different from the product description.
  • Your order arrives with missing parts or components.

To process your request, please contact us within 7 days of receiving your order and include your order number along with clear photos or videos of the issue.

Non-Returnable & Non-Refundable Situations

We do not accept returns or issue refunds for:

  • Change of mind after placing an order.
  • Ordering the wrong color, size, model, or variant.
  • Accidental purchases.
  • No longer wanting or needing the item.
  • Finding the item elsewhere at a lower price.
  • Delays caused by incorrect shipping information provided by the customer.
  • Failure to collect or accept delivery of the package.
  • Minor differences in color caused by monitor or screen settings.
  • Minor cosmetic imperfections that do not affect the functionality of the product.
  • Normal wear and tear, misuse, improper handling, unauthorized modifications, or damage caused by the customer.

Return Shipping

In most cases, we do not require customers to return defective or incorrect items. If a return is necessary, we will provide instructions before any item is sent back. Unauthorized returns may not be accepted.

Refund Processing

Approved refunds will be issued to the original payment method within 5–10 business days after approval. Processing times may vary depending on your bank or payment provider.

If you have any questions, please contact our support team. We are committed to resolving any issues quickly and fairly.

How to Request a Return or Refund

If you experience an issue with your order, please contact us before returning any item.

You can reach our support team by:

  • Email: hypercartstore@outlook.com 
  • Live Chat: Available on our website during business hours.

Please include:

  • Your order number.
  • A brief description of the issue.
  • Clear photos or videos showing the problem (if applicable).

Our team will review your request and respond as quickly as possible with the next steps. Please do not send any items back without receiving return instructions from us, as unauthorized returns may not be accepted.

Claims for damaged, defective, or missing items must be supported by clear photos or videos. We reserve the right to deny refund or replacement requests if sufficient evidence is not provided.